Respond promptly to customer inquiries via phone, email, chat, or social media.
Manage and resolve customer complaints or issues in a professional and timely manner.
Provide information about products, services, billing, and company policies.
Process orders, forms, applications, and requests accurately.
Maintain detailed and accurate customer records in the company’s CRM system.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure their issues are fully resolved.
Collaborate with internal teams to enhance customer satisfaction.
Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction scores.
Uphold company values and maintain a positive, empathetic, and professional attitude toward customers.
High school diploma or equivalent
Proven experience in customer service or a related field
Strong verbal and written communication skills.
Excellent listening and problem-solving abilities.
Computer proficiency, including Microsoft Office and CRM systems (e.g., Salesforce, Zendesk, or HubSpot).
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Salary/Compensation: $60,000 per year
recblid f5z2wic89mbweerxnpkvz1rz7l9g5u...Work from Home Data Entry & Office Administration Remote Online Role About the Job We are seeking motivated individuals in North Las Vegas, Nevada... ...allows you to work from home while gaining practical experience in digital office tasks, record keeping, and...
...Fred Olivieri Construction Company is currently seeking a traveling Construction Superintendent to manage the construction of Retail/Restaurant projects throughout the United States. In addition to a minimum of 10 years' experience, the qualified candidate will possess...
...an opportunity to create a significant impact while advancing your career in a locale renowned for its stunning landscapes, thriving arts scene, and inviting community spirit - this is your calling. We are in search of a full-time, licensed OTR/L to join our dynamic,...
...Unlike a traditional speculative trading role, this role focuses on operational energy optimization , leveraging price formation, grid conditions, and commercial structures to minimize cost and maximize efficiency. The ideal candidate comes from a utility, power...
...Equivalent educational experience and successful licensure may also be considered. You are responsible for securing and maintaining a valid LPN license in the state where you will be practicing, adhering to all State Board of Nursing regulations. A valid driver's license is...