Customer Engagement Specialist, Fred Meyer Job at Kroger, Seattle, WA

ZVhiNWJKWHRjMmVNZkhIL1FEaHpXNVZtN3c9PQ==
  • Kroger
  • Seattle, WA

Job Description

Position Summary:

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
  • Acknowledge customers in a friendly manner as they enter and exit the store
  • Maneuver in the store's entry and exit areas
  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
  • Respond to activations of Electronic Article Surveillance (EAS) systems
  • Assist customers with deactivation of EAS devices
  • Answer customer questions concerning the location of items or sections within the store
  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
  • Assist customers with bascarts that may lock up with Purcheck
  • Report safety concerns to supervisor
  • Comply with corporate policies and promote/follow company initiatives
  • Maintain flexibility to work any shift
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

  • High School Diploma or GED
  • Ability to work in a fast-paced environment
  • Ability to work within strict time frames/resolute deadlines
  • Demonstrated ability to maintain confidentiality and protect sensitive information
  • Strong attention to detail
  • Strong critical thinking skills, attention to detail and ability to draw conclusions

Desired Previous Experience/Education:

  • Ability to speak a second language
  • Knowledge of Kroger policies, procedures, and organizational structure

Education Level: None
Required Certifications/Licenses : None
Position Type : Full-Time 
Shift(s):  Day; Evening

 

Job Tags

Full time, Shift work, Afternoon shift,

Similar Jobs

Kroger Delivery

Customer Service Delivery Driver Full Time Job at Kroger Delivery

 ...customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving...  ...of customer deliveries Assist fellow drivers that may encounter difficulties while...  ...Must annually pass a DOT regulated medical exam Must have a good driving record... 

The Mosaic Company

Spanish Language Interpreter Consultant Job at The Mosaic Company

 ...Job Description Job Description Salary: Please note: This position is onsite in Oroville, CA. Required to have prior interpreter experience in the workplace. Ability to work in an outdoor construction environment for up to 8-10 hours per day, including... 

StockMax

Store Manager Job at StockMax

 ...Store Manager StockMax Department Store We are seeking an experienced Store Manager to lead the day-to-day operations of a high-volume department store. This role is responsible for delivering exceptional customer service, developing and leadinga strong team, maintaining... 

Sanctuary Medicinals

Manager On Duty Cannabis Dispensary Job at Sanctuary Medicinals

 ...Sanctuary Medicinals in Sarasota, FL is looking for one Manager On Duty Cannabis Dispensary to join our team. Our ideal candidate is a self-starter, punctual, and engaged. The most essential skill and duty of any Manager On Duty (MOD) at Sanctuary is to provide an environment... 

CraneTech

Structural Steel Fabricator Job at CraneTech

Job SummaryThe Structural Steel Fabricator is responsible for fabricating structural steel and overhead crane components in accordance with AWS (American Welding Society) standards. This role requires proficiency in reading and interpreting fabrication drawings, laying...