Job Description

Description

The Role

• Serve as the primary contact for all receivable and payable related matters, including escalations, for assigned IVDs.

• Develop and maintain strong relationships with stakeholders in the Corporate Risk & Broking (CRB) business sector.

• Provide feedback from offices to the Mumbai and Manila Managers, including any recommendations for associate coaching.

• Conduct regular meetings with operation leaders within each IVD, via Teams or in person, when possible, to review and address challenges, and explore opportunities to include DSO efforts for sediment, cash on account and bad debt items.

• Travel to field offices, including Manila and Mumbai, as needed, to build and maintain relationships, resolve client issues, address client needs, and meetings with Operations Managers and other stakeholders.

• Identify, organize, and conduct pre renewal meetings as needed for specific client needs

• Oversee the hiring, performance assessment, coaching, and, if necessary, the exit management, of accounting staff within the US.

• Identify process inefficiencies and collaborate with Process Quality Managers to develop workshops or process improvements.

• Communicate with Mumbai and Manila leadership partners regarding issues related to receivable and payable associates.

• Perform additional tasks and projects as required.

Qualifications

The Requirements

• High school diploma or equivalent required.

• College degree in accounting/ business management preferred.

• Prior team facilitation and management experience preferred.

• Strong customer service skills, with excellent interpersonal and team-building abilities.

• Comprehensive knowledge of insurance accounting principles.

• Effective communication skills with the ability to consistently maintain a positive and professional attitude and the ability to influence others.

• Ability to maintain confidentiality concerning departmental issues and/or staff members.

• Strong conflict resolution, time management, and organizational skills.

• Proactive in learning new skills and actively seeks opportunities to improve current processes.

• Ability to assess business trends and ensure appropriate staffing levels to complete work in a timely manner.

• Ability to communicate well with staff, Mumbai, field offices and senior management; Ability to negotiate and influence others.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

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