Job Description

Job Description

Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a Customer Service Representative , you’ll serve as the voice and face of our client—building trust, resolving complex issues, and ensuring every customer feels heard and valued.

This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customer service, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day.

What You’ll Do:

• Deliver outstanding support through phone, email, and other channels—responding promptly, accurately, and with a positive attitude.
• Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty.
• Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution.
• Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication.
• Process orders and maintain accurate records of customer interactions using CRM and ticketing systems.
• Think creatively to develop innovative solutions and process improvements that elevate the customer experience.
• Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency.
• Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction.
• Follow best practices and communication standards that reflect company values and service excellence.

Qualifications:

• 3+ years of customer service experience, preferably in a senior or escalation-handling capacity.
• Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred)
• A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations.
• Exceptional communication skills—clear, professional, and persuasive both verbally and in writing.
• Strong analytical and problem-solving skills, with attention to detail and sound judgment.
• Excellent organizational abilities, including multitasking and prioritizing under pressure.
• A collaborative spirit, eager to support both customers and teammates

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